Return & Compliants

At Wallmur we offer a hassle free, no quibble returns procedure and are happy to refund or exchange a product providing it's in a sealed fully re-sellable condition. Any items returned damaged will not be refunded, so we recommend using an insured courier to return items to us. Returns should be made within 30 days of purchase and in original, undamaged packaging. Please note the buyer is responsible for returning products and this must be done at the buyers cost.

We are unable to refund any delivery charge (except where goods received are either faulty or incorrect). Any damaged orders must be reported to our customer services team within 30 days of receiving your order. Please contact our customer services team on info@wallmur.com with images of the damage and order details. Any damage reported after this time may result in us being unable to process a replacement order for you.

We advise that all rolls are inspected prior to hanging as a refund cannot be issued once the product has been hung. We also cannot be held responsible for decorator’s costs when goods are not inspected prior to hanging. In the event of a fault please contact us immediately. In most cases, we will ask you to send a sample image of the product clearly showing the fault along with all the product labels – it not usually necessary to return the entire faulty product.

Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the product or labels until you have finished decorating and have contacted us with images of the defective product. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge. Please note, samples cannot be returned.

How to Return: If you would like to return any products to us, please print and fill in our returns form here.

Returns must be sent to:

Besyol Mahallesi Karadeniz Caddesi,
No:18/1 Kucukcekmece
İstanbul/Türkiye

or

30 N Gould St Ste R
Sheridan, WY 82801 U.S

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