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Frequently Asked Questions

  • What material is the wallpaper made of?

    The wallpaper is made from a stable and durable fabric-based material. It is classified as fireproof, and is UV-resistant and wipeable.

  • Do you do samples? If so how big are they?

    Yes we offer samples on all wallpapers. Samples are typically 40cm wide x 30cm high. Standard samples are charged at 15 USD. Delivery for samples is free. Please note that samples cannot be returned and on very rare occasions an increased cost may be incurred for more expensive wallpapers.

  • Why do I need a sample?

    We always try our best to make our images as true to form as possible, the contrast on screens varies as does the lighting in everyone’s home. Therefore by ordering a sample you can check the wallpaper’s color and thickness as well as getting a better idea of details such as glitter, metallic highlights and texture and how a particular paper will look in your home.Samples can also help you choose between different colours and finishes and to consider other coloursways and designs and how they will look in your home.

  • How do I hang the wallpaper?

    The wallpaper comes in panels/pieces. The wallpaper is easy to hang and we include detailed instructions and wallpaper paste. The wallpaper is delivered in numbered panels, which are hung with no overlaps. The paste is applied straight onto the wall and the numbered panels are hung edge to edge.Top tip!! Add on a bit extra (3-5 cm to the height/width) as walls and ceilings are rarely completely straight.

  • Is wallpaper paste included?

    We always include wallpaper paste so you can hang the wallpaper directly.

  • How do I make wallpaper from my own photo?

    Please send the photos with an e-mail to our great customer service. Our e-mail: [email protected]

  • How do I know whether my image is a high enough resolution?

    When you are uploading an image and cropping it to the size you want, there’s a quality meter as part of the ordering function that shows the quality you need for images printed as wallpaper. If the image quality isn’t high enough, you won’t be able to order. One simple rule is to always upload your image at the highest possible resolution. If you are using one of our ready-made designs there’s a recommended largest size for the wallpaper.

  • How long will it take for my wallpaper to arrive?

    When you have placed your order, we usually manufacture it the 2-3 days. It is sent immediately by our partner UPS and the delivery time is 2-6 days. Depending on your country, local customs and duties may apply.

  • Can you send the wall mural to my home or office?

    Of course, we will send the wall mural to the address specified by you upon completing the order.

  • Can i track my order?

    Once we have delivered your order to UPS you will receive an email with tracking information.

  • How do you deal with complaints?

    If your product is faulty or broken, we will replace it free of charge. Send an e-mail to [email protected] with the following information:
    1. Your order number
    2. Tell us why you want to return the product
    3. Wait for an answer accepting your return with instructions for how to return your product.

  • Will you give me my money back?

    If you aren’t satisfied with your product, contact us and we will do all we can to sort the problem out.